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General Information
Contact Information
Return Policy
Payment Options
Shipping
Sales Tax
My Products
Gift Certificates
Repairs and guarantee
Special orders
A little bit about me
Contact Information
You can always reach me by email at
jeanne@tresorsdejeanne.com
Return policy
Your satisfaction is my main concern. If you are not satisfied with your
purchase please contact me within three days of receipt. Returns will be charged
a 10% restocking fee. The refund will be sent when the return is received in its
original condition. I will always guarantee my work and if there should be a
problem, please contact me at once.
Payment options
I accept Visa/MasterCard and instant transfers via Paypal for your security and
convenience. Simply select your items by clicking on the Paypal shopping cart
button below it. If you would like pay with a money order/cashiers check, please
email me your order. If you have a coupon or are responding to an ad, email me
your order as well.
Why Paypal?
I chose Paypal because it is their business to make sure payments are sent and
received securely and our security is my main concern. Many of my suppliers use
Paypal and I like having my credit information stored on only one site versus 5
or 10. Its ease of use is what won me over as well. This system does not track
inventory and since a lot of items are unique, multiple sales could happen. I
update the site as soon as an order comes in but in the unlikely event the item
you purchased is already sold I would do all I can to see that a similar item
was created to your entire satisfaction or will refund your money if you prefer.
Shipping
Currently, Paypal will only accept US orders. If you would like shipping to
Canada or another country, please contact me. On all international orders the
buyer is responsible for any customs or other import taxes. Orders are shipped
Global Priority without insurance or tracking capabilities unless otherwise
specified and at the buyers expense. All items will be carefully bubble wrapped
and shipped by priority mail because the sturdy boxes and rapid delivery will
help protect your treasures. And the lower cost benefits all of us. Insurance
will be added to all purchases. I am not responsible for your purchases once
they are in the hands of the postal service; the insurance will protect both of
us in case of damage or loss. If you would like to make other shipping
arrangements please contact me for pricing and availability.
I make every effort to ship all in stock items within three days of receipt of
payment. Please allow 2 to 6 weeks for special orders.
If you are located in the greater Portland area, please email to see if arrange
for free delivery or pick-up.
Shipping & handling charges for the US:
Up to $49.99: $5.50
$50 to $199.99: $7.00
$200 and above: $10.50
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Sales Tax
If you are resident of the State of Maine, a 5% sales tax will be added to your
purchases.
My products
Quality is my main concern, I only sell what I would use or wear myself. I use
the best materials I can find and constantly research new materials and
techniques to improve my products if I can.
Most of my pieces are unique unless otherwise noted. I will soon have some in
stock regularly, though the center and crucifix on rosaries or findings on
jewelry can vary. A lot of beads used are vintage or artist's lampwork beads
which makes it difficult to duplicate some pieces. I also have a great
appreciation for natural products especially semi-precious stones.
I only use the best materials I can find. I am constantly testing and trying new
products. I test all samples thoroughly, wearing most of the sample jewelry. My
three year old daughter is also my strength tester. She is rough and tough with
my samples and only materials able to pass her inspection are used in the final
products. In order to keep on making the best products possible, I would
appreciate your feedback and suggestions.
As you browse, please keep in mind that even though great care is being taken to
only publish the best pictures, due to the internet and the difference in
monitors, the original colors may vary slightly from those viewed on your
screen. Please contact me with any questions or if you wish to see different
pictures or scans.
If you do not see what you are looking for, just email or call, I may have it or
be able to make it for you. I will be updating and adding more products to the
site on a weekly or biweekly basis so do check back often.
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Gift Certificates
I do offer gift certificates which can be mailed or emailed to the recipient
with instructions on how to redeem it. If you would like to give the gift of a
custom piece, please contact me.
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Repairs
I offer a lifetime repair service on all rosary. In the unlikely event a rosary
breaks you need to make sure to collect the beads especially the Ave and Pater
for many of them cannot be replaced and return them with the rosary. Spacer
beads can usually be replaced or exchanged.
For all other repairs, I charge cost of material and labor. A 50% deposit is
required.
Special orders
I do take special orders on rosaries and jewelry. They can take from 2 to 8
weeks to complete and require a $75.00 non-refundable deposit. I work closely
with my customers and keep them updated with pictures an scans posted to a
private web page. This helps greatly in determining color combination and choice
of findings. I do reserve the right to refuse any order which would be offensive
to me in any way or which would go against my Faith.
A little about me
My husband and I live in the beautiful state of Maine with our two wonderful
children. I have been crafting all my life and really enjoy beading. I started
by making rosaries, went on exploring from there and I am still discovering new
techniques and/or mediums. Making rosaries remains special to me. I am Catholic
and strongly believe in the power of prayer. A rosary is the symbol of prayer
and of my faith. Making a rosary is in many ways meditation: one cannot make one
without thinking of its meaning and its purpose. I am currently a volunteer art
teacher at my son's parochial school and we are, for the second year, learning
to make rosaries and about their purpose and significance.
It is my hope you will enjoy the site and my products and return often.
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All prices and fees subject to change without prior notice.